What are New People Experiencing at Your Church?

For all of you who have read my book Fusion or listened to The Assimilation Seminar, you know that part of the Assimilation System that I teach is emailing out a brief online survey to every First Time Guest that attends The Journey.

There are a couple of reasons behind this survey: 1) To get an idea of their first impressions and genuinely assess how we’re doing as much as possible, and 2) To reinforce the positive experience they had and hopefully prompt them to come again.

Now, not everyone is willing to respond to a survey, but when they do it often says a lot about how we’re doing as a church.

Today I wanted to share a big win for our team at The Journey… here’s a survey response we received from First Time Guest last week:

What did you notice first?

I noticed smiling faces everywhere, how organized everything was (literature, tables, etc.), and a joyful spirit in everyone I saw or spoke to. For me, it can be a little intimidating as a first time in a new church. I like it to be more of a personal process and just get a ‘feel’ for it. Some churches, with all the best intentions, can be overpowering with things like ‘receiving lines’ at the front door, name tags, escorts to a seat, asked that first timers stand up, etc. When I entered The Journey on Sunday, I didn’t feel descended upon, just welcomed.

What Did You Like Best?

I loved the great music that lead off the service – very engaging. I especially liked that the service seemed designed to be interactive (connection card, worksheet), was relative to daily life, didn’t have a judgmental tone, and wasn’t preachy.

Overall Impression?

The Journey has a wonderful atmosphere. Several times I looked around at the members and was really pleased to see that people were attentive, engaged, and just plain smiling a lot. That doesn’t happen by accident.

Wow! That’s a great response – I was able to share this with our team to celebrate the win, PLUS just the very act of completing this survey served to reinforce the positive experience that this person had in their first visit to The Journey.

How do you solicit feedback from your newcomers? What can you start doing this weekend to find out what they’re experiencing at your church?

P.S. For a step-by-step process to help First Time Guests become Fully Committed Members of your church, check out The Assimilation Seminar.

This three hour seminar has helped thousands of churches just like yours do a better job of integrating new people into the life of their church – why not you?

Click here to read more and secure your copy of The Assimilation Seminar.

Share This Post

About Nelson Searcy

Nelson Searcy is an experienced church planter, coach and church growth strategist, working with churches in over 45 denominations. Nelson is also the Founding and Lead Pastor of The Journey Church, with locations across New York City and in San Francisco and Boca Raton, FL. He first developed the Assimilation System 10 years ago at the Journey Church and has since implemented and improved these strategies with over 3,000 churches across all sizes and denominations. He started coaching pastors in 2006 and has personally coached over 2100+ senior pastors, helping them break common growth barriers like 125, 250, 500, 1000 and beyond, all while maintaining personal life and ministry balance. As founder of Church Leader Insights and the Renegade Pastors Network, he has trained more than 50,000 church leaders (3,000+ church planters). He is the author of over 85 church growth resources and 17+ books, including Fusion: Turning First-Time Guests Into Fully-Engaged Members of Your Church and The Renegade Pastor: Abandoning Average in Your Life and Ministry. His continued mission is to help church leaders around the world cooperate with God in creating healthy, thriving churches. Nelson is married to Kelley and together they have one son, Alexander.

Nelson SearcyAssimilation

tagged with: ,,,,,